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Banks issue new cards to TM hack customers

18 December 2018

FOLLOWING THE date breach at Ticketmaster (TM) earlier this year (see LIVE UK issue 222), banks are still monitoring customers’ accounts for potential fraudulent activity.

The hack affected up to 40,000 TM customers who had bought tickets online, between February and June, and is believed to have seen names, addresses, email, telephone numbers and payment details compromised.

The Live Nation Entertainment-owned company says the breach was a result of “malicious software” on third-party customer support partner Inbenta Technologies, a California-based “chatbot” provider, which may have compromised the data of around five per cent of its global customers, some 11.5 million people.

Lloyds Banking Group has been weighing up which of its customers it deemed most at risk and has decided to reissue some debit and credit cards.

A spokesman tells LIVE UK, “We use a range of approaches to protect customers from the risk of fraud, including reissuing cards on occasion. In all cases, we take all possible steps to minimise time without a card.”

Royal Bank of Scotland confirms it had placed “additional monitoring on cards that may have been affected by recent issues” and advises customers to continue to check statements and alert the bank of any unusual activity.

“We are currently working through the impacts of this [the TM breach] to best protect our customers from any fraudulent activity as a result,” a spokesman says.

TM, which contacted all potentially affected customers, advising them to reset their passwords and offering them a 12-month identity monitoring service, says there is “no further update at all on the situation”.

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