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Campaigners against ticket abuse recognised

14 April 2018
Claire Turnham

THE WORK of anti-touting campaign group FanFair Alliance and Victim of Viagago founder Claire Turnham to clean-up the secondary ticketing market has been recognised with a consumer award.

Turnham established the Victims’ Facebook group after she was charged £1,421 for four tickets to see Ed Sheeran by the Switzerland-based resale site, having believed the total cost would be £263 (see LIVE UK issue 206).

She has since helped hundreds of similarly affected Viagogo customers to reclaim more than £270,000 and teamed-up with FanFair to campaign for stricter resale restrictions and advise music fans where to buy tickets safely.

Adam Webb

During a ceremony in London, Turnham, along with FanFair’s Adam Webb and Mark McLaren were presented the Best Consumer Award at the Shelia McKechnie Foundation’s National Campaigner Awards. The awards celebrate the best campaigns and campaigners from across the country.

“Together, our commitment to ensure safer ticketing practice and our strong, connected voices are empowering victims, transforming experiences and bringing change,” says Turnham, who recently protested about Sainsbury’s and The Independent newspaper having commercial links with Viagogo, resulting in both severing ties with the resale platform.

Since launching in July 2016 (see LIVE UK issue 198), FanFair has played a key role in combating industrial scale and insider ticket touting, and the companies that facilitate the practice. Along with the introduction of Google’s Adwords restrictions and tighter Consumer Rights regulation, the Advertising Standards Authority (ASA) has also introduced new guidelines.

“The push back against online ticket touts has been a real collective effort and one where we are now starting to see substantial progress,” says Webb.

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