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No refunds after folk festival cancellation

Festival News
6 May 2018

ORGANISERS OF Beverley Folk Festival (cap. 2,500) have announced that they cannot refund ticket buyers after cancelling their 35th event this June.

Run by a committee of volunteers chaired, LIVE UK understands, by festival director Jim Pybus, the event sold weekend camping tickets for £130, explaining in a statement that it was no longer financially viable following the loss of its primary source of funding – an Arts Council grant. Turin Brakes and Gretchen Peters were due to headline the event at Beverley Racecourse.

“Unfortunately the company is unable to refund those people who have bought tickets in advance of the festival,” says the statement, adding that ticket buyers should approach their debit/credit card company for a possible refund, and inform its insolvency practitioner Redman Nichols Butler.

While best ticketing practice usually requires an agency to retain funds from ticket purchases until after the event, to allow for potential refunds, it is not known whether the festival used an agency, or even a self-run “white label” platform to sell its tickets. At the time of writing the event’s website was down and contact phone numbers were unavailable while Redman Nichols Butler declined to comment.

Co-founder of the festival, Chris Wade, who has not been involved with the event since 2016, tells LIVE UK she believed the number of tickets sold would be in their hundreds, not thousands.

“I was very sad but not surprised [about the cancellation],” she says. “It had a few problems with ticket sales going down. I can only guess the loss of funding was the last straw.”

Pybus was unavailable for comment as LIVE UK went to press.

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