THE DECISION to refund disgruntled customers out of its own pocket following the Hope and Glory (cap. 12,500) festival fiasco in Liverpool, cost ticket agent Skiddle more than £65,000, the company has disclosed.
Almost 12 months on from the event, organised by Lee O’Hanlon who ran promoter tinyCOW, Skiddle says making the refunds allowed it to maintain its integrity, as well as its customers.
“After the event, it soon became clear there would be no cooperation from the directors of Hope & Glory Festival and no refunds for tickets issued,” says Skiddle co-foundered and director Richard Dyer. “We took the decision to refund customers out of our own pockets. In total, we lost over £65,000 – a significant amount for any business.”
Skiddle, which provided back-office ticketing for promoter tinyCOW, gave full refunds to Sunday ticketholders and 50 per cent refunds on weekend tickets despite all the funds being passed onto event organisers.
The second day of the festival was cancelled following lengthy queues, overcrowding and delayed performances.
Hope and Glory Festival Ltd placed itself in liquidation owing creditors £888 ,948 in September (see LIVE UK issue 212), but only had assets of £63,600.