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Ticketmaster eases access for disabled music fans

21 November 2019

CONCERTS-GOERS with special access requirements will now be able to purchase tickets online like anyone else, thanks to new technology developed by Ticketmaster.

Disabled people can either buy a ticket and then register their access and/or seating needs, or register first and have the information stored and then attached to any ticket they then purchase.

The initiative is starting with events at Glasgow’s SEC Centre, which includes The SSE Hydro (cap, 14,300) and the Motorpoint Arena (7,500) in Cardiff

“We knew we had to do more for disabled fans and our team has worked hard on this ground-breaking technology that endeavours to make ticket-buying simple for all,” says Ticketmaster UK MD Andrew Parsons.

The change comes after disabled access campaigning charity Attitude is Everything (AIE) found that 83 per cent of disabled event-goers had been put-off buying tickets because of the difficulty in also registering their particular issues.

The AIE survey found many disabled people had to pay extra to buy a ticket that reflected their requirements, while some situations offered no online facility at all.

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