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Viagogo faces court action on home turf

21 November 2017

SWISS GOVERNMENT consumer watchdog the SECO has brought a civil action against Geneva-based ticket resale platform Viagogo, to stop the company using business practices it deems unfair.

SECO, which has received more than 260 complaints against Viagogo from across the world including the UK, wants the site to be more transparent by clearly displaying the final price paid for a ticket, including VAT, and non-optional surcharges. It should also indicate it is a resale site and stop exerting artificial pressure on customers to buy.

“We would encourage anyone who has been a victim of Viagogo to send their relevant information and help to strengthen the findings,” says founder of Facebook group Victim of Viagogo Claire Turnham, who has provided evidence to SECO and helped to recoup more than £180,000 for people ripped-off by the site.

The case will be determined by the Commercial Court in Zurich.

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