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Victim of Viagogo secures nearly £300,000 in refunds

5 May 2018

THE OVERALL total of refunds secured for people ripped-off by resale site Viagogo, by Facebook-based support group Victim of Viagogo has risen to more than £290,000.

The group now has 580 members, with 289 more waiting to join, and receives around 20 phone calls every day from distressed secondary ticket buyers.

Victim of Viagogo was set up on Facebook in February last year by Claire Turnham after she unwittingly paid £1,421 for four tickets to see Ed Sheeran at Dublin’s 3Arena (cap 9,500).

Within the first four months, Victim of Viagogo helped secure £57,000 in refunds, mostly from the secondary ticket platform.

In July last year, Turnham published a self-help guide for disgruntled Viagogo customers on the website of anti-touting campaign group FanFair Alliance, helping people reclaim a £230,000.

While Victim of Viagogo is a private, monitored group, the public Victims of Viagogo Facebook group has 5,800 members.

“Most people go to Victims of Viagogo because they think this is the group I set up and much of the media directs them here,” says Turnham. “However, it is obvious that there are some unsavoury characters who have joined that open group and it appears they have a vested interest in misinforming others.”

The All-Party Parliamentary Group on Ticket Abuse heard evidence in late-April from several ticket buyers who told MPs how they had been ripped-off by the resale site, usually through pressure-selling tactics and excessive charges.

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