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Watchdog defends enforcement wait

9 July 2018

THE COMPETITION and Markets Authority (CMA) has defended the nine-month period it has given online secondary ticketing companies to comply with its new regulations.

Of the Big Four resale sites, Viagogo is the only one not to have agreed to comply with the rules, which include ensuring all ticket listings clearly show the seat number, identify the ticket seller and if there is a risk a customer may be turned away at the door.

The CMA has threatened to take Viagogo to court if it continues to ignore the law (see LIVE UK issue 220). The other three of the Big Four, eBay-owned StubHub and Live Nation Entertainment/Ticketmaster-owned Seatwave and GetMeIn have confirmed they will comply.

“The commitments that we have obtained require an overhaul of the way that these businesses operate,” says a CMA spokesman. “The sites will be providing us with updates and we will be monitoring progress closely.

“Our enforcement action has already seen three major sites commit to overhauling the way they operate so this information is provided clearly and upfront. And we continue this work with others.”

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