Dedicated to the Business of Contemporary Live Music

Watchdog defends enforcement wait

9 July 2018

THE COMPETITION and Markets Authority (CMA) has defended the nine-month period it has given online secondary ticketing companies to comply with its new regulations.

Of the Big Four resale sites, Viagogo is the only one not to have agreed to comply with the rules, which include ensuring all ticket listings clearly show the seat number, identify the ticket seller and if there is a risk a customer may be turned away at the door.

The CMA has threatened to take Viagogo to court if it continues to ignore the law (see LIVE UK issue 220). The other three of the Big Four, eBay-owned StubHub and Live Nation Entertainment/Ticketmaster-owned Seatwave and GetMeIn have confirmed they will comply.

“The commitments that we have obtained require an overhaul of the way that these businesses operate,” says a CMA spokesman. “The sites will be providing us with updates and we will be monitoring progress closely.

“Our enforcement action has already seen three major sites commit to overhauling the way they operate so this information is provided clearly and upfront. And we continue this work with others.”

Other Stories

End of the great ticket scandal?

19 September 2018
Well, not quite yet. But the shockwaves from Channel 4’s Dispatches: The Great Ticket Scandal in 2012 were the catalyst for industry figures to join…
Read more

AEG takes MADE up

18 September 2018
PROMOTER AEG Presents has partnered with the organisers of Birmingham’s 12,000-capacity MADE Festival to launch a new two-day indoor event. MADE For The Weekend will…
Read more