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Watchdog finally makes move against Viagogo

18 March 2019

REGULATOR THE Competition & Markets Authority (CMA) announced on 5 March that it is to take legal action against Viagogo and has already asked a court to find the secondary ticketing platform in contempt.

The announcement follows a long-running investigation by the CMA into the secondary ticketing market (see LIVE UK issue 229).

Via a court order issued in November, the CMA had given Viagogo a deadline of 17 January to comply with these wide-ranging various consumer protection measures.

“The CMA has today [5 March] warned Viagogo it is still not compliant with the court order we secured, requiring improved information be displayed about the tickets listed for resale on its site,” says a CMA spokesperson.

“Although some improvements have been made since we first demanded action to address areas of non-compliance, further checks have shown there are still issues of concern.

“For a company not to comply with a court order is clearly very serious. We are therefore now preparing to take legal action to ask a court to find Viagogo in contempt.”

The announcement has been welcomed by campaigner FanFair Alliance’s Adam Webb, who points out that that the site continues to facilitate large-scale breaches of consumer law.

Sharon Hodgson MP, chair of the All-Party Parliamentary Group on Ticket Abuse, says, “I am pleased the CMA has announced that they are preparing to take Viagogo to court to find them in contempt. This has been a long time coming.”

A Viagogo spokesperson rejected the CMA’s assessment, saying, “As the CMA indicated, we have successfully made several improvements to our platform to meet the compliance requirements of the order. We remain committed to working closely with the CMA and to achieving the highest standards possible on behalf of the thousands of people who use Viagogo every day.”

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